Transcript Generated by AI 00:00 Mark Parkinson back with Park Place and thanks again for joining us today. 00:03 Today we're here to talk about an important relating to your clinical quality, 00:07 and that is 00:08 the importance of having a great incontinence program. 00:11 Now I know 00:12 every provider's out there trying to improve their quality measures, 00:15 their survey results, 00:16 their 5 star scores. 00:18 A great strategy to do it is to have a really strong incontinence program, 00:22 and that's what we're here to talk about today. 00:24 And we're joined by Michele Mongillo, 00:26 who is the senior clinical director 00:28 at Prevail by First Quality, 00:30 who's a real expert in this area. 00:31 Michele, 00:31 thank you for being with us, 00:33 with us in the studio today. 00:34 Thanks so much for having me, 00:35 Mark. 00:36 Michele, 00:37 we know that a majority of residents in our buildings have, 00:40 uh, 00:41 incontinence issues. 00:43 We also know that 00:44 almost every providers out there trying to improve their quality measures, 00:47 their 5 star scores, 00:48 their survey scores. 00:50 How does a good incontinence program fit into that? 00:53 When you look at a skilled nursing facility and 00:55 that 70% of their residents could have incontinence, 01:00 that's a lot of their population, 01:02 and that can have a big impact on survey outcomes 01:04 because incontinent residents are at higher risk for falls, 01:08 for skin breakdown, 01:09 infection, 01:10 nutritional decline, 01:11 and even mental health issues. 01:13 All of those areas together and you have a large population affected 01:18 can overall impact their quality outcomes. 01:20 And if you have a bad program, 01:22 what is the impact of that on your survey scores? 01:25 When you don't have an effective program or a or a widespread program, 01:29 we often see deficiencies with incontinent residents, 01:32 almost layered, 01:33 if you will, 01:34 and so surveyors very quickly will see that 01:37 and they can take an isolated issue and make it widespread very 01:41 quickly in the facility by not having an effective continence management program. 01:45 And I know you've talked about how an effective program has 3 components. 01:49 Tell us a little bit about those 3 components. 01:51 Yeah, 01:51 I think that oftentimes people think it's all about products, 01:55 and products are really just part of the puzzle, 01:57 an important part, 01:58 but just part of the puzzle. 02:00 So it really is your people that are managing it and leading it within the facility. 02:04 It's programs that 02:06 that you're receiving educational programs, 02:08 and then again it's the products 02:10 and really having a high quality, 02:12 high absorbent product 02:14 shows that you're having an individualized incontinence management program and 02:18 it'll be very evident in the facility to surveyors. 02:20 What do you say to providers that are trying to cut 02:23 costs and are just out there buying the cheapest product? 02:26 I would say this is just not an area you can skimp in, 02:29 just like your wound care products or 02:31 your nutritional supplements or your fall interventions, 02:34 incontinence products are the same way. 02:37 If 70% of your residents are affected, 02:40 how can you not have the best products or the highest. 02:42 quality 02:43 and have a variety of products that meets individualized needs of the residents. 02:47 Well, 02:47 Michele, 02:47 thanks so much for being in our studio today and giving us that message, 02:50 and I would just say to all of the viewers, 02:53 a great incontinence program is not an expense, 02:55 it is a quality strategy. 02:57 Just like we would never go out and buy the cheapest call system 03:00 or the cheapest fire alarm system or the cheapest wound care products, 03:04 we shouldn't just make a decision 03:05 on incontinence products based on price, 03:07 we should look at the whole thing. 03:08 And the great thing about First Quality is 03:11 that not only do they have great products, 03:12 they have great programs to back it up, 03:15 and it's part of the reason I'm so proud 03:17 that First Quality is a sponsor of Park Place and why you 03:20 need to look at making them a part of your operation. 03:23 Thank you very much for watching this video and 03:25 thanks for your continued support of Park Place.
