Transcript Generated by AI 00:00 Hey, 00:01 Mark Parkinson back with Park Place, 00:03 and we're here in the studio today and I'm very 00:05 excited to announce our newest sponsor is Healthcare Services Group. 00:09 Healthcare Services Group is a group that I worked with my entire 14 years at ACCA. 00:13 They were 00:14 extremely helpful to us in our lobbying efforts. 00:17 They invest back into the sector for sure. 00:19 They helped us out a ton during the pandemic. 00:22 And on top of all that, 00:23 they provide a great service in building. 00:25 They provide really a turnkey solution to 00:28 dietary and environmental needs in buildings. 00:30 They provide all the workers. 00:32 They do a great job across the country. 00:33 And so I'm very excited to have them as a sponsor. 00:36 And we're here today with Pat Orr. 00:38 Pat's the chief revenue officer. 00:40 Pat, 00:40 first of all, 00:40 thanks for coming into the studio. 00:42 This is fun. 00:43 It's my pleasure, 00:43 Mark, 00:44 of course, 00:44 and 00:45 I have, 00:45 you know, 00:46 really appreciated your company so much for all the support they've 00:49 provided ACA in the sector for the last 14 years. 00:52 I can't tell you how excited I am that now you're a sponsor of Park Place. 00:55 Thanks for that. 00:55 Of course. 00:57 You guys have been around a long time. 00:58 You're a nationwide company. 01:00 You solve a lot of problems for providers. 01:02 Tell us what Healthcare Services Group does. 01:05 Sure, 01:06 Mark, 01:06 um, 01:07 you know, 01:07 at our essence, 01:08 we provide solutions to our operating partners so that they can focus on care. 01:13 Um, 01:13 as an organization, 01:15 you know, 01:15 we're about to celebrate our 50th, 01:17 50th anniversary, 01:18 um, 01:19 started in 1976 right down the road in Atlantic City, 01:23 and, 01:23 um, 01:24 you know, 01:24 during that time, 01:25 we've been the largest, 01:27 um, 01:27 outsourced provider of housekeeping, 01:29 laundry, 01:29 and dining, 01:30 um. 01:31 Services to the long term care community 01:34 throughout that time 01:35 and you, 01:35 you are a complete solution. 01:37 I mean if somebody wants to have you come in and do all the housekeeping, 01:40 do all the dietary, 01:41 you provide all the workers, 01:43 it's a turnkey solution. 01:44 That's correct, 01:45 yes, 01:46 and. 01:47 In the facilities where we operate at the best, 01:49 we're doing all three 01:50 of those services at the same time. 01:52 It provides a complete network 01:54 both within the facility but also 01:56 as part of our larger network, 01:59 um, 01:59 which is really where we can apply expertise 02:02 at a facility level but bringing in. 02:04 You know, 02:05 the resources of a larger organization and all 02:08 the dedicated employees that come along with that. 02:10 You, 02:10 you've got thousands of buildings you're in. 02:12 You've got tens of thousands of employees, 02:14 and, 02:15 you know, 02:15 congratulations on all of that success. 02:17 One of the things I didn't know until we started preparing 02:20 for this is that when you take over a building, 02:22 either they're dietary, 02:23 they're environmental, 02:24 or all three, 02:26 you 02:27 have a site manager for every single building. 02:29 Tell, 02:29 tell us about what that person is and what do they do with the, 02:32 with the operation. 02:33 Sure. 02:34 Sure, 02:34 so, 02:35 you know, 02:35 we're, 02:35 we're actually in just, 02:37 just about 4000 facilities across the United States, 02:40 um, 02:40 35,000 employees roughly, 02:42 uh, 02:42 give or take, 02:43 and you're correct, 02:44 in every single facility that we're in 02:47 our, 02:47 you know, 02:48 our most important, 02:49 um, 02:50 individual is the account manager. 02:52 So if there's 02:53 a housekeeping in a building, 02:54 you'll have one account manager for housekeeping, 02:57 the same for dining, 02:58 and they are really the representative of the organization. 03:01 Um, 03:02 what they do is they connect 03:04 that account manager connects that facility to a greater network, 03:07 as I mentioned earlier, 03:08 of resources that really bring to bear 03:11 a tremendous 03:13 suite of solutions to each facility. 03:16 And those account managers and then their district manager, 03:19 um, 03:20 you know, 03:20 really provide 03:22 the connection to the organization and its 03:24 and its resources. 03:25 I mean, 03:25 it's, 03:25 it's 03:26 has to be great for an administrator or a DON to have somebody there 03:29 that's on site that can help them figure out problems that they're having. 03:32 What, 03:33 what an incredible value add. 03:35 Now 03:35 I'm sure there are a lot of different reasons that providers do this, 03:39 but what are some of the principal reasons why providers have you come 03:42 in and take over what can often be challenging parts of the operation? 03:45 Sure, 03:47 you know, 03:47 it can be a number of different things, 03:48 Mark. 03:49 You know, 03:49 in the, 03:50 in the initial discussions with an administrator or, 03:53 you know, 03:53 an operator who's going to make this kind of a decision, 03:56 we go through extensive discovery. 03:58 To really understand the pain points of the facility or the organization at large, 04:03 and once we do that we have a lot we can offer in a variety of different ways. 04:08 Um, 04:08 most common is really the focus on care 04:12 to the extent that we can come in and deal with workforce solutions 04:16 with regulatory compliance 04:18 with all the things that go along with managing line staff and. 04:21 In 04:21 both dining and housekeeping operations, 04:23 we take that on so that the operators can do what they do best. 04:26 They can focus on the residents in the in the rooms and all the clinical stuff. 04:29 That's right. 04:30 I mean, 04:30 another reason I imagine, 04:32 I mean, 04:32 Stacey and I, 04:33 we could never get our food right, 04:35 and we did in resident surveys extensively, 04:38 and we could just never keep our residents happy on food, 04:40 but that's another area where obviously you guys 04:42 have a lot of expertise and experience. 04:44 We do, 04:45 we do. 04:45 You know, 04:45 our core dining program again is we work with the 04:49 The facility management and the and the operator operating management 04:53 to really make sure the dining offerings are in line 04:55 with what they are seeking to provide for the residents. 04:58 But in addition to that, 04:59 we're the largest employer of registered dietitians in the United States 05:04 across all industries. 05:05 So RRDs are really a critical component of that service delivery 05:10 on the dining side and that. 05:12 You know that goes along with that that really fosters resident satisfaction, 05:16 but it plays a huge role in compliance. 05:19 Um we partner up with the facility management 05:21 to make sure we're in line with the CMS regulations and our 05:24 our RDs are critical to that. 05:26 Well, 05:26 that makes a lot of sense because when the survey teams come in there 05:29 are a lot of compliance issues that relate to dietary and you guys, 05:32 you manage that for the, 05:33 for the building, 05:33 I assume that's correct, 05:35 yeah, 05:35 um, 05:36 across the entire spectrum of the dietary. 05:39 You, 05:39 you know, 05:40 um, 05:40 service provision, 05:41 we're, 05:41 we're involved. 05:43 How big does an operator need to be? 05:44 Do you have to be a big organization to, 05:46 to use health care services group, 05:48 or what's, 05:48 what's the right size for you? 05:50 You know, 05:51 based, 05:51 based purely on the composition of our client base, 05:54 you know, 05:54 I'm I'm confident when I say we can make it work in any facility, 05:58 um, 05:58 whether it's an independently owned and operated building or 06:01 a building that's part of a 600, 06:03 um, 06:04 facility chain, 06:05 we have clients across the spectrum. 06:07 Um, 06:07 it just so happens that our largest group 06:10 of facilities right now are independently operated facilities. 06:13 So, 06:14 you know, 06:14 in those, 06:14 in those facilities we bring 06:16 the resources of a large operation to bear. 06:19 And then with the bigger client groups, 06:20 you know, 06:20 we bring a true partner 06:22 where we can kind of match their networks. 06:25 And provide partnership across every level of 06:28 the spectrum of their 06:30 provision of services. 06:31 I mean, 06:31 I think the important thing for folks to know is even 06:33 if they have one building or 2 buildings or 3 buildings, 06:37 you can come in and really give them the expertise that typically 06:39 you'd have to have a whole bunch of buildings to have. 06:42 That's exactly right. 06:42 That's a great service. 06:43 Well, 06:44 we look forward to 06:45 continuing this partnership with Healthcare Services Group. 06:48 I know you guys are going to be. 06:49 Be a thought partner of ours on a lot of labor issues. 06:53 We're really looking forward to that. 06:54 And Pat, 06:54 thanks again for coming into the studio. 06:56 It's our pleasure, 06:57 Mark. 06:57 Thank you for having me. 06:58 You bet. 06:58 And 06:59 again, 06:59 I just can't tell you how excited we are 07:01 that Healthcare Services Group is a part of this. 07:03 They've been a big part of the solutions for the sector for a long time, 07:07 and going forward, 07:07 I think we're going to have a great relationship with them. 07:10 Thank you for watching this segment and thank 07:12 you for your continued support of Park Place. 07:15 Oh my God, 07:16 if you're still watching this, 07:17 this means that you watched the end of a very long video on Park Place. 07:22 I'm not sure what that means. 07:23 It says something 07:24 about you or maybe there was just nothing else to watch today, 07:27 or 07:28 maybe your priorities are a little bit off, 07:30 but whatever it is, 07:31 we really appreciate your support and 07:33 if you wanna continue to follow us, 07:35 follow us on LinkedIn and our various social media sites. 07:38 And, 07:39 you know, 07:40 try to find something else to do.
